Cm also involves logging the network addresses belonging to the hardware devices used. Explaining configuration item ci, cmdb, cms and dml itil itsm. Service asset and configuration management the itil wiki. In itil, configuration items cis are those service assets which are configurable and can be managed through change management. Sometimes, people specifically point to hardware arrangement as hardware configuration and to software components as software configuration. Configuration management is the process that ensures that assets required to deliver services are controlled, and that accurate information about those assets is available when required.
In itil terminology, configuration management refers to the process of defining configuration items ci within a system and recording and reporting on the status of the cis and any requests for change, then verifying the correctness of a ci. Configuration is the manner in which components are arranged to make up the computer system. Due to inadequate configuration management procedures, the latest hardware and software revisions were uploaded and installed into a system with an outdated configuration, rendering the test a. Configuration management cfm is one of the components in the itil service support area. Configuration management software designed for cmmi itil isoiec 20000 configuration provided by integration technologies group, inc configuration management software capability maturity model integration cmmi is a process improvement approach that provides organizations with the essential elements of effective processes. Wthout it, the effectiveness of the rest of your processes will be in serious jeopardy. Configuration management is one of the few processes that overarch all other process and service lifecycle phases in itil v3. Feb 27, 2019 the purpose of software configuration management scm policies at your organization is to establish and maintain the integrity of software work products throughout the projects software life. Itil service asset and configuration management aims to maintain information about configuration items cis required to deliver an it service, including their relationships. Good leaders in the tech space will want to know what it takes to implement it. Wthout it, the effectiveness of the rest of your processes will be in. Software configuration management in software engineering. Data collection software makes it easier for it teams to do configuration management. Technical management practices which include the following new itil practices.
Itil online courses stipulate many tools that can assist the service asset and configuration management process. One commonly asked question about itil is the difference between change management and configuration management. A configuration management cm system is used to keep track of an organizations hardware, software and related information. Simply put, a ci is an instance of an entity that is part of your environment and has configurable attributes specific to that instance. Configuration management deals with the state of any given infrastructure or software system at any given time. Aris and ids scheer are registered trademarks of software ag.
The program manager pm is responsible configuration management cm on their project or program. It involves interaction among government and contractor program functions such as systems. The itil 4 complete guide whats new and changed beyond20. Cm is the application of sound program practices to establish and maintain consistency of a products or systems attributes with its requirements and evolving technical baseline over its life. Note cmdbcms does not have to be a single database. Software configuration management scm process and procedure. Configuration management according to itil v3 introduces the configuration. Configuration items cis are the focal point of a cmdb.
Itil service asset and configuration management itil tutorial. Configuration management definition of configuration. Itil v3 introduced the concept of a configuration management system cms to. Infrastructure and platform management and software development and management itil 4 also includes details on modern and emerging technologies like cloud computing, infrastructure as a service iaas, neural networks, natural language processing, machine learning. In itil, service asset and configuration management, or sacm, is about. Configuration items can overlap and exist at many levels of. Configuration management is one of the operational processes identified in the it infrastructure library service management framework, although an enterprise need not adopt the itil framework to perform configuration management. One of these tools is the definitive media library or dml. The primary objective of itil change management is to mitigate risk and impact. It supports other itil processes and helps to understand the impact and to speed up resolution. A cmdb provides an organized view of configuration data and a means of examining that data from any desired perspective. Configuration management encompasses the technical and administrative activities concerned with the creation, maintenance, controlled change and quality control of the scope of work a configuration is the functional and physical characteristics of a product as defined in its specification and achieved through the deployment of project management plans. Responsible for the execution of the process directly perform or delegate responsibilities.
There is some overlap between asset management and configuration management in that you can use the assets in your asset management database to populate the cis of your configuration management database cmdb. Configuration management software designed for cmmi itil. Itil v2 glossary v01, 1 may 2006 availability management to brainstorming. Your guide to the it infrastructure library itil is a framework of best practices for delivering it services. Scope, objectives, policies, standards, roles, and responsibilities. Slightly more formally, software configuration management scm is a software engineering discipline comprising the tools and techniques processes or methodology that a company uses to manage change to its software assets. Configuration management and change management are two closely related but different terms. The dml typically consists of one or more software filestorage areas, as well as. There are a ton of definitions, but well limit it to the most important. Defining the scopethe depth and breadthof the cmdb. Here in this chapter, you will learn about the definition, objective, scope, activities, roles, and subprocess of service asset and configuration management sacm itil v3 process. It requires certain tools for efficiency and effectiveness.
May 04, 2019 itil v3 describes configuration item ci as a subset of service asset that has a direct impact on service delivery and needs to be managed in order to deliver an it service. In itil, service asset and configuration management, or sacm, is about properly planning and managing and even being able to report and audit the relationships and attributes of all of these components, across every service in your infrastructure. Software configuration management is how you control the evolution of a software project. Configuration management may include locations and documents. Service asset and configuration management process owner. Software configuration management scm is the the overall management of a software design project as it evolves into a software product or system. Configuration management cm is an information technology infrastructure library itil.
Itil release management and software update management. Is configuration management part of change management. We invite you to consult itil glossary, section service asset and configuration management. A configuration management database cmdb is a database that contains all relevant information about the hardware and software components used in an organizations it services and the relationships between those components. Change management interfaces with other itil service management processes across the service lifecycle, including problem and configuration management. Configuration consists of both hardware and software components. The definitive media library is a single logical storage area even if there are multiple locations. The primary goal is to increase productivity with minimal mistakes. Has the overall accountability for ensuring the suitability of the service asset and configuration management process to the organization. Itil cmdb software configuration management database.
Service asset and configuration management itil process. Asset management, configuration management, and service. The essential guide to the configuration management database. A configuration is the set of functional and physical characteristics of a final deliverable defined in the specification and achieved in the execution of plans. The configuration management database will be the source of truth for configuration items and their relationship to other configuration items at ucsf. Management practices make up another core component of the itil svs. As defined by itil v3, configuration management system itil cms is a set of tools and databases that are used to support service assets and manage it service providers configuration data. Itil training describes service asset and configuration management as one of the key processes in the itil service transition stage of the itil lifecycle. Service asset and configuration management roles and. Configuration management encompasses the administrative activities concerned with the creation, maintenance, controlled change and quality control of the scope of work.
Itil change management follows a standard operating procedure to eliminate any unintended interruptions and includes change assessment, planning and approval. You seem to looking for release management software and its process, which is also well known as itil release management or in broad terms it is known as configuration management. Itil training describes service asset and configuration management as one of the key processes in the itilservice transition stage of the itil lifecycle. In itil, a management practice is a set of organizational resources designed for performing work or accomplishing an objective. The configuration management plan should include or describe the following. Explaining configuration item ci, cmdb, cms and dml. Itil v2 see also service asset and configuration management itil v3. In reality, the cms in itil v3 is defined as a collection of one or more physical cmdbs. A configuration item, or ci, is anything uniquely identifiable that can be changed independently. It protects the production environment while executing a new change. The primary goal of cfm is to identify, maintain, and verify information on it assets and configurations in the enterprise. What is configuration management and how does it work. Cfm stores uptodate information about configuration items. Originally, this was called the configuration management database cmdb.
The service asset and configuration management sacm is one of the main processes under service transition module of the itil best practice framework. Configuration management is one of the operational processes identified in the it infrastructure library itil service management framework, although an enterprise need not adopt the itil framework to perform configuration management. Software configuration management is defined as a process to systematically manage, organize, and control the changes in the documents, codes, and other entities during the software development life cycle. In this tutorial, we will discuss about the itil service asset and configuration management process itil sacm. Configuration management is an increasingly important foundation for a successful tech platform. Configuration management processes are closely integrated with incident management, problem management, change management, and release management. Itil change management change management process flow. Change management does the authorization to approve any change to be deployed. The discussion was focused on configuration management vs change management. Itil s systematic approach to it service management can help. A few participants said that configuration management plan is part of change management plan. Cis are simply your it infrastructure components, i. Dec 17, 2019 the definitive media library is a single logical storage area.
Itil service asset and configuration management itil. Asset management, configuration management, and service catalog. A definition of configuration item with several examples. If you are already familiar with itil, go ahead and skip the next section. Changes are documented and the updated status of the information is regularly checked. Slightly more formally, software configuration management scm is a softwareengineering discipline comprising the tools and techniques processes or methodology that a. Itil v3 describes configuration item ci as a subset of service asset that has a direct impact on service delivery and needs to be managed in order to deliver an it service. They are used in service management, change management, configuration management, incident management and a variety of other processes related to directing and controlling change. Technical data that describes the cis capabilities which include software version and model numbers, hardware and manufacturer specifications.
As can be seen, at the core of both asset and configuration management is the configuration management database or cmdb. Change management, in contrast, deals with how changes are made to those configurations. What configuration management is and where it originated from. Jan 05, 2017 configuration is the manner in which components are arranged to make up the computer system. It services are typically made up of a bunch of individual components things like servers, software and middleware, and unique configuration information. While these may seem like two different processes, both are actually components of the same process as defined in itilv3 as service asset and configuration management. Itil version 3, issued in 2007, renamed the process to service asset and configuration management. Itil asset and configuration management bmc software. In it service management itsm, one example of this might be software licence compliance. Service transition service asset and configuration.
The information about infrastructure and services necessary for the it service management is made available by configuration management. The primary goal of itil configuration management is to identify, maintain, and verify. All software in the definitive media library is under the control of change and release management and recorded in the configuration management system. Configuration management it process wiki the itil wiki.
This it infrastructure consists not only of servers, networks, pcs and software but also related documentation. Asset management is concerned only with purchased items such as hardware and software c. This includes technical aspects of the project, all level of communications, organization, and the control of modifications changes to the project plan by the programmers during the development phase. Cmmi helps integrate traditionally separate organizational.
As defined in itil v3, service asset and configuration management itil. Definition of the configuration management database naming convention. This includes software versions and updates installed on the organizations computer systems. Configuration management cm is an information technology infrastructure library itil version 2 and an it service management itsm process that tracks all of the individual configuration items ci in an it system which may be as simple as a single server, or as complex as the entire it department. Learn vocabulary, terms, and more with flashcards, games, and other study tools. The structure of the cmdb is to be defined and updated in such a way, that it can hold the necessary. A few months ago, there was an interesting discussion on one of the linkedin forum. The initial implementation of the process usually starts with the integration of assets hardware and software and services assets that are critical for the business or depend on a law or a regulation.
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